Terms of Service, Acceptable Use & Refund Policy

Welcome to Floppydata.com, a service operated by FLOPPYDATA – FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE ("Floppydata", "we", "us", or "our"). Certain commercial, contracting, licensing, billing, or payment-related operations may also be carried out by Scalehat LLC, 4291 S. Tamiami Trail, 1063, Venice, FL 34293, United States.

These Terms of Service ("Terms") govern your access to and use of our website, dashboard, proxy infrastructure, APIs, software, tools, prepaid Account Balance, and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Services

Floppydata provides proxy and data access infrastructure services, including but not limited to residential, datacenter, mobile, and ISP proxy products, related connectivity tools, and supporting software features. We may modify, suspend, or discontinue any part of the Service at any time.

2. Eligibility and Account Responsibility

You must be at least 18 years old and legally able to enter into a binding contract. If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

You are responsible for all activity conducted through your account, credentials, API keys, or assigned proxy access, including every purchase, top-up, and automatic charge made against your Account Balance. You must provide accurate information, keep your credentials confidential, and notify us immediately of any unauthorized access or suspected misuse.

One person or entity may hold one account unless we agree otherwise in writing. Accounts may not be sold, transferred, or shared.

3. Acceptable Use Policy

You may use the Service only in compliance with these Terms and all applicable laws, regulations, and third-party rights. You may not use the Service for, facilitate, promote, or assist in any of the following:

a) any illegal, fraudulent, deceptive, or misleading activity;

b) infringement of intellectual property, privacy, publicity, confidentiality, or data protection rights;

c) distribution of malware, spyware, ransomware, malicious code, exploits, or other harmful software;

d) phishing, spam, credential theft, unauthorized access, hacking, intrusion attempts, or security evasion;

e) denial-of-service activity, abusive automation, or conduct that disrupts networks, systems, websites, applications, or services;

f) impersonation, misrepresentation of identity, false affiliation, fake account creation, or deceptive commercial practices;

g) ad fraud, click fraud, fake traffic generation, fake engagement, fake leads, fake account creation, fake impressions, fake installs, fake conversions, or any conduct intended to manipulate metrics, rankings, reviews, platform signals, or advertising systems;

h) circumvention of rate limits, access controls, geoblocks, bans, paywalls, or technical restrictions where such circumvention violates law or contractual restrictions;

i) collection, processing, or scraping of personal data in violation of applicable law, website terms, or platform rules;

j) use of the Service in a manner that violates the terms, policies, or rules of third-party websites, applications, marketplaces, social networks, advertising platforms, or online services;

k) social media abuse, account farming, mass account registration, account takeover, ban evasion, or automation intended to violate platform integrity rules;

l) resale, sublicensing, sharing, or redistribution of the Service except where expressly authorized by us in writing;

m) payment fraud of any kind, including use of stolen or unauthorized payment instruments, abuse of refund or chargeback processes, creation of multiple accounts to exploit promotions or refund rules, or any attempt to manipulate your Account Balance;

n) any use that creates legal, regulatory, reputational, or network risk for Floppydata, its infrastructure providers, payment partners, or other users.

You are solely responsible for ensuring that your use case is lawful and compliant. We do not authorize, endorse, or permit any use of the Service that violates applicable law or third-party platform rules.

4. Monitoring, Enforcement, and Suspension

We may investigate suspected misuse and may suspend, restrict, or terminate access to the Service immediately, with or without notice, if we reasonably believe that you have violated these Terms, created risk for us or others, or used the Service in a prohibited manner. We may also cooperate with law enforcement, regulators, injured third parties, and service providers where required or appropriate.

We may require identity or business verification (KYC) at any time, including before processing a top-up, refund, or high-value order, or where activity on your account appears unusual. Failure to complete requested verification may result in suspension of the account and of any pending refund.

5. Payments and Billing

5.1 Prices and currency

All fees are due under the pricing and billing terms presented at the time of purchase. All prices are quoted and charged in United States dollars (USD). If your payment provider converts from another currency, the exchange rate and any conversion fees are determined by that provider, and we are not responsible for exchange-rate differences.

5.2 Payment methods and processors

Payments may be processed by third-party providers such as Stripe, Paddle, PayPal, Cryptomus, Unlimit, or other payment partners. Your use of a payment provider is also subject to that provider's own terms. We do not store full payment card information ourselves.

5.3 Taxes and fees

Prices may be shown exclusive of taxes. Applicable VAT, sales tax, or similar taxes are calculated and added at checkout, including at the time of a top-up to your Account Balance, based on the information you provide. You are responsible for any bank, network, or cryptocurrency transaction fees charged by your payment provider; these fees are not credited to your Account Balance and are not refundable by us.

5.4 Changes

We may change pricing, packaging, usage limits, subscription terms, or billing structures at any time to the extent permitted by applicable law. Price changes do not affect Balance you have already purchased, but purchases made from your Balance are charged at the price in effect at the time of that purchase.

5.5 Payment disputes

If you believe a charge or Balance movement is incorrect, contact us at the address in Section 17 within 90 days of the transaction. Contacting us before disputing a charge with your bank or payment provider allows us to resolve the issue quickly and avoids the consequences described in Section 6.7.

6. Account Balance (Wallet)

6.1 What the Account Balance is

The Account Balance ("Balance") is an optional prepaid credit, denominated in USD, that you can add to your account in advance and spend on Floppydata products. It is offered as a payment method alongside card, PayPal, and cryptocurrency.

The Balance is a closed-loop store credit. It is not money, a deposit, a bank account, an electronic wallet, a stored-value instrument, or an investment. It does not earn interest. It has no cash value and cannot be redeemed for cash or cryptocurrency, except for the limited refund rights described in Section 6.6. It is tied to your account and cannot be transferred to another account, sold, gifted, or used by anyone other than you.

Floppydata holds Balance as an advance payment for Services and recognises it as revenue at the time of top-up. Your Balance is recorded in whole US cents.

6.2 Adding funds (top-ups)

• The minimum top-up is $1 and the maximum top-up is $10,000 per transaction. We may change these limits or set individual limits for your account at any time.
• You can top up by card, PayPal, or cryptocurrency, as shown at checkout. Not all methods are available in every region.
• Each top-up is a separate order. A top-up cannot be combined with any other product in the same order, and only one top-up can be made per order.
• Promo codes, coupons, and discounts do not apply to top-ups. They may be applied, where eligible, when you spend your Balance on a product.
• Funds are credited to your Balance once the payment provider confirms the payment.
• Cryptocurrency top-ups are credited at the USD value confirmed by the provider at the time of settlement; network fees and exchange-rate movements are your responsibility. If you send less than the invoiced amount, the top-up is not credited automatically; you must resolve the underpayment directly with the cryptocurrency payment provider.
• Balance obtained through a promotion, referral bonus, goodwill credit, or manual adjustment may be subject to additional conditions stated when it is granted and may be revoked if those conditions are not met.

6.3 Spending your Balance

• The Balance may be used to pay for rotating traffic (GB), Web Unlocker, static IPs, and static IP renewals, and any other product we designate in the dashboard. It cannot be used to buy another top-up.
• A Balance payment is completed immediately at checkout. We debit your Balance first and then deliver the product. If delivery fails for a reason on our side, the full debited amount is automatically credited back to your Balance.
• If your Balance does not cover an order in full, you may pay the remainder with another payment method in the same order (split payment). In a split-payment order the Balance portion is charged first. Any refund of a split-payment order is returned to the respective sources: the Balance portion to your Balance, the remainder to the other payment method, subject to Section 7.
• Purchases made with Balance are governed by the same Terms, Acceptable Use Policy, and Refund Policy as purchases made by any other method.

6.4 Automatic charges against your Balance

Two features can charge your Balance without a separate confirmation from you:

(a) Automatic top-up of rotating traffic. When enabled, this refills your traffic allocation when it runs low. New traffic configurations are funded from the Balance by default; no card on file is needed.

(b) Static IP renewals. A static IP purchased with Balance renews monthly from your Balance. This renewal is scheduled by Floppydata; there is no recurring charge at your card or crypto provider.

By enabling either feature, you authorize Floppydata to debit your Balance for each refill or renewal, at the price in effect at the time of the charge, until you disable the feature or the underlying product ends. You can disable automatic top-up or cancel a renewal at any time in the dashboard; changes take effect for the next cycle.

How automatic charges work:

• A feature can only be switched on if your Balance already covers at least one run of it (one refill, or one month of the renewals in that group).
• If a feature is already running and your Balance is about to fall short, we will notify you.
• Renewal timeline. Three days before a static IP renewal date we check your Balance and warn you once if it will not cover the charge. Starting 24 hours before the renewal date we attempt the charge and retry it hourly while the IPs are still active. If the charge has not succeeded by the renewal date, the unpaid IPs lapse and the renewal is marked inactive. Lapsed IPs are not held for you and may be reassigned.
• A Balance that reaches zero does not switch off your automatic top-up or renewal settings. They resume when you add funds, unless you disable them.
• We are not responsible for service interruption caused by an insufficient Balance after we have notified you.

6.5 Transaction history and record of truth

Every movement of your Balance — top-up, purchase, refund, reversal, adjustment — is recorded in a transaction history available in your dashboard. You can view and export this history but cannot edit it. This history is Floppydata's authoritative record of your Balance; the displayed Balance is always the sum of the recorded transactions. Each transaction is processed once; retries of a failed payment cannot move the same money twice.

If you believe any entry is wrong, notify us within 90 days of the entry date. After that period the entry is deemed accepted unless applicable law provides otherwise.

6.6 Refund of unspent Balance

Balance is generally non-refundable. As an exception, we will refund an unspent top-up on request if all of the following apply:

• you request the refund within 7 calendar days of that top-up;
• none of the funds from that top-up have been spent, and no automatic charge, promo credit, or adjustment has been applied to your Balance since it was made;
• the top-up was not paid in cryptocurrency;
• your account is not suspended, under investigation, or subject to a pending verification request;
• no chargeback or payment dispute is open on the account.

We will also refund the remaining non-cryptocurrency Balance if you permanently close your account, under the same conditions, provided the Balance is positive and has not been the subject of a previous refund.

Refunds of Balance are made only to the original payment method used for the top-up, net of any non-refundable payment-provider fees, and are processed within 10 business days of approval. When a top-up is refunded, the same amount is debited from your Balance (see Section 6.7).

Cryptocurrency top-ups cannot be refunded to any wallet or payment method under any circumstances. Balance funded by cryptocurrency can only be spent on the Service. This applies regardless of any statement made by a cryptocurrency payment provider.

Promotional, referral, bonus, and goodwill Balance is never refundable.

6.7 Reversals, chargebacks, and negative Balance

• If a top-up is refunded, reversed, or charged back after some or all of it has been spent, we deduct the refunded amount from your Balance. This deduction may take your Balance below zero. Delivered products are not withdrawn, but you remain liable for the resulting shortfall, which is a debt owed to Floppydata.
• Partial reversals are handled cumulatively: only the difference between what was already deducted and the new reversal amount is applied.
• A negative Balance blocks all further spending from the Balance, including automatic top-ups and renewals, until it is brought back to zero or above. Products that depend on those charges may lapse as described in Section 6.4.
• We may recover a negative Balance by setting it off against any future top-up, credit, refund, or referral reward on your account; by charging any payment method you have authorized; or by other lawful means, including third-party collection. We may suspend your account while a negative Balance remains unpaid.
• Initiating a chargeback or payment dispute for a top-up you have spent, or for a product you have received, is a material breach of these Terms. It may result in immediate suspension, permanent closure of the account, forfeiture of remaining Balance, and reporting to payment partners and fraud-prevention services.

6.8 Adjustments by Floppydata

We may credit or debit your Balance to correct errors, reverse unauthorized or fraudulent transactions, apply goodwill credits or compensation, or give effect to a refund or reversal. Every adjustment is recorded in your transaction history. Where an adjustment is made to correct our own error, we will tell you why on request. Adjustments that recover money already refunded to you may take your Balance below zero.

6.9 Expiry, inactivity, and closure of the account

• Purchased Balance does not expire merely because time passes. Promotional or bonus Balance may carry an expiry date stated when it is granted.
• If you delete your account, you must spend or (where eligible under Section 6.6) request a refund of your Balance before deletion. Balance remaining on a deleted account is forfeited and cannot be restored or paid out, except where applicable law requires otherwise.
• If your account is suspended or terminated by us for breach of these Terms, any remaining Balance is forfeited to the extent permitted by law. We may apply it against damages, chargeback fees, or other amounts you owe us.
• Where applicable law treats a long-dormant Balance as unclaimed property, we may handle it as that law requires, including remitting it to the relevant authority, after which it is no longer available in your account.
• Balance is not recoverable if your account is compromised because you failed to keep your credentials secure.

6.10 Limits, verification, and suspension of the Balance feature

We may at any time, with or without notice: set per-transaction, daily, or account-level limits on top-ups or Balance spending; require identity, business, or source-of-funds verification before crediting a top-up or processing a refund; hold a top-up pending review; or suspend, restrict, or discontinue the Balance feature for your account or generally. If we discontinue the Balance feature entirely, we will give reasonable notice and allow you to spend or, where eligible, obtain a refund of remaining non-cryptocurrency Balance.

7. Refund Policy

7.1 Purchases of products

We may consider a refund of a product purchase (traffic, Web Unlocker, static IPs, renewals, or other products) only if all of the following conditions are met:

Time and payment

• no more than 3 calendar days have passed since the purchase;
• the purchase was not paid, in whole or in part, in cryptocurrency (including Balance funded by cryptocurrency);
• the request applies only to the most recent purchase.

Usage

• less than 1 GB of traffic has been used, or the purchased IPs or requests have not been materially used.

Refund history

• no previous refund has been issued to the same customer or account.

Service issue and proof

• the Service did not materially perform as described due to a verified issue on our side; and
• you provide sufficient supporting evidence, such as screenshots, logs, video, or other technical proof.

All refund decisions are made at our sole discretion after review.

7.2 Where refunds go

• A product purchased with Balance is refunded to your Balance, not to a card or external wallet. You may then spend the Balance on other products or, if eligible, request a refund of Balance under Section 6.6.
• A product purchased with a card or PayPal is refunded to the original payment method, or, if you agree, to your Balance.
• A product purchased with cryptocurrency, or with Balance funded by cryptocurrency, is not refundable to any external wallet. At our discretion we may credit your Balance instead.
• Split-payment orders are refunded to each source in proportion to what it paid.

Approved refunds to external payment methods may take up to 10 business days to process.

7.3 Refunds of Balance

Refunds of unspent Balance are governed by Section 6.6, not by this Section.

7.4 No refund in case of breach

No refund of any kind is issued where the account has been suspended or terminated for breach of these Terms or the Acceptable Use Policy, where a chargeback or payment dispute is open, or where we reasonably suspect fraud or abuse of the refund process.

8. Third-Party Platforms and Websites

Your use of the Service with or in connection with any third-party platform, website, application, marketplace, social network, search engine, advertising network, or data source is solely your responsibility. You must independently review and comply with that third party's terms, policies, and legal requirements. Floppydata is not responsible for any claims, restrictions, suspensions, losses, or damages arising from your interaction with third-party services.

9. Intellectual Property

All content, software, technology, branding, dashboards, interfaces, documentation, and materials made available through the Service are owned by Floppydata or its licensors and are protected by applicable intellectual property laws. Except for the limited right to use the Service in accordance with these Terms, no rights are granted to you.

10. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, or uninterrupted operation. We do not guarantee that the Service will be error-free, uninterrupted, compatible with every use case, or accepted by any third-party platform.

11. Limitation of Liability

To the maximum extent permitted by law, Floppydata, FLOPPYDATA – FZCO, Scalehat LLC, and their officers, directors, employees, contractors, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunity, contracts, customers, or anticipated savings, arising out of or related to the Service or these Terms, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to the Service shall not exceed the amount paid by you to us for the Service during the 3 months preceding the event giving rise to the claim. For claims relating to your Balance, our liability shall in no event exceed the amount of the Balance in dispute.

12. Indemnification

You agree to defend, indemnify, and hold harmless FLOPPYDATA – FZCO, Scalehat LLC, and their affiliates, officers, directors, employees, contractors, licensors, infrastructure providers, and payment partners from and against any claims, demands, actions, investigations, liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses, including reasonable legal fees, arising out of or related to:

a) your use or misuse of the Service;

b) your violation of these Terms;

c) your violation of any law, regulation, or third-party right;

d) your use of the Service in connection with any third-party platform or website;

e) any content, data, instructions, targets, destinations, or activities submitted, initiated, or enabled by you through the Service;

f) any chargeback, payment dispute, or fraudulent payment made through your account, including the fees charged to us by payment providers as a result.

13. Termination

You may stop using the Service at any time and may delete your account from the dashboard. Before deleting your account, spend or, where eligible, request a refund of your Balance; Balance remaining on a deleted account is forfeited (Section 6.9).

We may suspend or terminate your access at any time if we believe you have breached these Terms, created risk, failed to pay fees, maintained a negative Balance, or exposed us or others to legal, financial, operational, or reputational harm. On termination for breach, remaining Balance is forfeited to the extent permitted by law and may be applied against amounts you owe us. On termination for any other reason, you may spend or, where eligible, request a refund of remaining non-cryptocurrency Balance within 30 days of the termination notice.

Clauses that by their nature should survive termination will survive, including payment obligations (including any negative Balance), disclaimers, limitations of liability, and indemnification.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws determined by the contracting entity identified in your order, invoice, or checkout flow, unless otherwise required by applicable mandatory law. We may specify the relevant contracting entity and governing law in the applicable order, invoice, or payment documentation.

15. Changes to Terms

We may update these Terms from time to time. Updated Terms become effective when posted on the website, unless stated otherwise. Where a change materially reduces your rights in respect of Balance you have already purchased, we will give at least 30 days' notice by email or in the dashboard. Continued use of the Service after the effective date of revised Terms constitutes acceptance of the revised Terms.

16. Referral / Affiliate Program

16.1 Program Changes

The referral program, the tools we use to run it, payout schedules, and participation terms may change over time. We do not notify you separately of each change — please check the current terms here, or reach out to support if you have any questions.

16.2 Conditions for Commission Payment

Commissions are only paid on referrals submitted through your personal referral link and recorded by our tracking system. Recording a click or conversion does not by itself guarantee a payout — the final decision on eligibility for a commission remains with us.

16.3 Self-Referrals

You cannot refer yourself, nor can you refer a company you own, control, or work for, or another participant in the program. All sales must take place between independent, unrelated parties. We may treat a referral as self-referred if we notice matching payment methods, devices, IP addresses, or a suspiciously fast jump from click to purchase. No commission is paid on such referrals.

16.4 Suspected Fraud

If we have reason to suspect fraud, self-referral, or abuse of the program, we may withhold payment while we look into it. This includes, for example, inflated clicks, fake accounts, or coordinated activity across multiple affiliate accounts.

16.5 Refunds and Commission Reversal

If a referred customer's purchase is refunded or cancelled, or a referral is later found not to meet the program's conditions, we may reverse the corresponding commission, deduct it from your Balance or future payouts, or invoice you for the amount.

16.6 Ending Participation

We may suspend or end your participation in the program at any time. Decisions on commission eligibility and suspected fraud are made at our discretion and are final. Participation in the program does not create any partnership, agency, or other formal relationship between you and Floppydata.

17. Contact Information

For questions regarding these Terms, please contact: [email protected]

FLOPPYDATA – FZCO
Building A1, Dubai Digital Park
Dubai Silicon Oasis, Dubai, UAE

Scalehat LLC
4291 S. Tamiami Trail, 1063
Venice, FL 34293, United States

By using Floppydata.com, you acknowledge that you have read, understood, and agreed to these Terms of Service, including the Acceptable Use Policy, the Account Balance terms, and the Refund Policy.